Services

RADARSAT-2 is the most operationally-responsive SAR mission available. To ensure our customers get the right level of service, a variety of Programming and Processing Services are available. The levels of service are based on time requirements and the time-sensitivity of your application.

The RADARSAT-2 mission offers exceptional responsiveness in satellite tasking as well as rapid data processing and electronic product delivery.

Programming Services

Ordering RADARSAT-2 data has never been faster or easier! Our programming services allow you to place a routine order up to 3 days before acquisition, or a late order up to 12 hours before acquisition. Select your programming service based on how quickly you need your data and on how flexible your acquisition dates are.

Routine Programming

Non Time Critical (NTC): Our base level of service. This service is suitable for applications that are not time-sensitive. Data is acquired on a best-effort basis. Your order is finalized at least three days prior to Satellite Tasking*. In the event of a programming conflict, priority will be given to orders placed with Time Critical (TC), Guaranteed Time Critical (GTC) or Emergency programming services.

Time Critical (TC): This service is suitable for time-sensitive applications such as maritime or crop monitoring, and allows you to reserve a particular timeframe. Your order is finalized at least three days prior to Satellite Tasking*. In the event of a programming conflict, priority will be given to orders placed with GTC and Emergency programming services.

Guaranteed Time Critical (GTC): This service is suitable for very time-sensitive applications and allows you to reserve your acquisition dates. Your order is finalized at least three days prior to Satellite Tasking.* GTC orders take precedence over TC and NTC orders. Only orders placed with the Emergency programming service can take precedence over orders placed with the GTC service.

Note: All NTC, TC and GTC orders that have been confirmed by the end of the Routine Programming period (72 hours before Satellite Tasking*) are guaranteed and will not be replaced by other orders except for emergencies or issues related to satellite operations.

Late Programming

Orders can be placed between 12 and 72 hours prior to Satellite Tasking* using our Late programming services. Data is acquired on a best effort basis. Orders are accepted only if there is no conflict with a previously placed order and if satellite resources are available. Orders placed using Late Programming are on a first-come, first-served basis.

Emergency Programming

Qualifying emergency orders are collected on the first available satellite pass and take precedence over all other orders. Emergency programming orders can be accepted 4 to 12 hours prior to Satellite Tasking. *Emergency orders must be approved by MDA's Mission Planning Office.

The costs for all RADARSAT-2 Programming Services are detailed in our complete RADARSAT-2 Pricing Information. 

*Satellite Tasking refers to the start of the Command Execution Period (CEP) when the satellite begins to execute or initiate the imaging commands that have been uplinked to the satellite. There are four 6-hour CEPs per 24 hours to support emergency acquisition planning. For normal operation, two CEPs are combined into a single uplink to the satellite and satellite tasking starts at 15:00 and 03:00 UTC (equivalent to 10:00 and 22:00 EST in North America).

For more information please contact MDA Client Services (clientservices@mdacorporation.com)

Processing Services

MDA’s Processing Services determine how long it takes for imagery to be delivered to our customers, once the data has been downlinked from the satellite.

Regular: Data is processed and delivered electronically in less than five days from reception at the Canadian Data Processing Facility.

Rush: Data is processed and delivered electronically in less than 24 hours from reception at the Canadian Data Processing Facility.

Near Real-Time (NRT): Data is processed and delivered electronically within four hours from reception at the Canadian Data Processing Facility.

The costs for all RADARSAT-2 Processing Services are detailed in our complete RADARSAT-2 Pricing Information. 

For more information please contact MDA Client Services (clientservices@mdacorporation.com)

Delivery Services

MDA offers a number of ways to deliver your RADARSAT-2 data. The standard delivery mechanism for your products is electronic delivery. This can either be Push or Pull delivery. We will provide you with instructions on how to retrieve and download your product at the time of ordering.

Electronic Delivery

Push Delivery: This is the default service where your product will be pushed to your server. When you place your order, your Client Service representative will ask you for information such as your FTP Server, User Name and Password. We require that you send us a confirmation email once you have received your product.

Pull Delivery: Your product will remain available on the MDA FTP server for ​fourteen days. When you place your order, your client service representative will provide you with all the necessary information. After ​fourteen days on the MDA server, all products will be automatically deleted. A reprocessing charge will be applied for products that have not been pulled within this time frame.

Ordering Services

MDA offers a number of RADARSAT-2 Ordering Services for customers that require special handling of their orders. Acquisition Confidentiality prevents details of your order from being seen in the Order Desks from Partner Network Stations. Catalogue Delay introduces a delay in the time for your acquisitions to appear in the central catalogue.

Acquisition Confidentiality

Level 1: This is the default level, and has no additional cost. The start and end times of your acquisition are displayed. Beam mode and image duration are visible to other Order Desks. No commercial information is provided.

Level 0: No details of an order are visible to other Order Desks. In the event of an ordering conflict, the system does not provide details of your acquisition. The system reports only that an acquisition is not possible.

Catalogue Delay

There is no catalogue delay by default. Catalogue delays of 1, 3, 6 or 12 months are available at an additional cost.

The costs for all RADARSAT-2 Ordering Services are detailed in our complete RADARSAT-2 Pricing Information.

For more information please contact MDA Client Services (clientservices@mdacorporation.com)